Once your order is placed and payment is confirmed, our team begins preparing your Holy Shine products with care. Every item is handcrafted and packaged from our location in Revere, Massachusetts 02151.
- Orders placed before 12:00 PM EST on a business day are typically processed the same day
- Orders placed after 12:00 PM, on weekends, or on federal holidays begin processing the next business day
- You will receive a shipping confirmation email with your tracking number once your order leaves our facility
- During high-volume periods such as holidays, processing may take an additional 1–2 business days
We ship all orders from Revere, Massachusetts 02151 via USPS, UPS, and FedEx depending on your location and chosen shipping method. All delivery estimates begin from the date of shipment, not the date of purchase.
- Shipping costs for all options are calculated and displayed at checkout before payment
- We are not responsible for carrier delays due to weather, USPS/UPS/FedEx disruptions, or holiday volume
- Massachusetts residents may receive orders 1–2 days earlier than the estimated window
- International orders may be subject to customs duties, import taxes, and brokerage fees — the buyer's responsibility
- Once a package is handed to the carrier, risk of loss transfers to the buyer
Free Shipping Threshold: All US domestic orders of $75 or more qualify for complimentary standard shipping. This discount is applied automatically at checkout and requires no promo code.
No Returns or Exchanges
Due to the luxury handcrafted and deeply personal nature of our scented products, all sales are final. We do not accept returns, exchanges, or order cancellations once a purchase has been placed and confirmed.
If your order arrives visibly damaged in transit or you received the wrong product, please contact us within 48 hours of delivery confirmation with your order number and clear photographs of the damage or incorrect item. We will arrange a replacement at absolutely no cost to you. Claims submitted after 48 hours cannot be honored under any circumstances.
Once your order ships from our Revere, MA facility, you will receive a tracking confirmation email containing your tracking number and a direct link to monitor your package in real time.
- Tracking information may take up to 24 hours to activate and display movement after your shipping confirmation email is sent
- If your tracking shows no movement for more than 5 business days, please contact us so we can open a carrier investigation
- Check your spam or junk folder if you have not received your confirmation or tracking email within 24 hours
- You may also contact us at any time with your order number and we will provide a full status update
Tip: Add [email protected] to your contacts to ensure our emails land in your inbox and not your spam folder. We want you to know exactly when your luxury order is on its way.
Holy Shine Candles is not responsible for packages that are confirmed as delivered by the carrier but are not received by the customer. Once a carrier marks an order as delivered to the confirmed address, responsibility transfers to the buyer.
- If tracking shows "Delivered" but you haven't received your package, first check with neighbors, building staff, or any safe-drop location around your property
- Contact your local carrier (USPS, UPS, or FedEx) directly to file a missing package or stolen package claim
- If your tracking shows your package is lost in transit and was never delivered, contact us within 7 business days of the expected delivery date and we will open a carrier investigation on your behalf
- Packages returned to us due to an undeliverable or incorrect address provided at checkout will require a re-shipping fee before being resent
We're Here For You: While we cannot be held responsible for packages once they leave our facility in Revere, MA, we will always do everything within our power to help you investigate and resolve any delivery issue. You deserve nothing less than a perfect Holy Shine experience.