At Holy Shine Candles, your trust is sacred to us. We are committed to protecting your personal information with the same care and devotion we pour into every candle we craft. This Privacy Policy explains plainly and completely how we collect, use, and protect your data. We will never sell your information — that is our promise to every woman who chooses Holy Shine.
This Privacy Policy describes how Holy Shine Candles ("we," "us," or "our"), located at Revere, Massachusetts 02151, collects, uses, and protects the personal information you provide when visiting our website or placing an order with us.
By using our website or purchasing our products, you agree to the practices described in this policy. This policy applies to all visitors, customers, and anyone who contacts us through any channel including our website, email, or social media.
We collect only what is necessary to serve you beautifully and process your orders efficiently. Below is a complete and transparent overview of every category of data we may collect:
| Category | Data Collected | Purpose |
|---|---|---|
| Identity | Full name, email address | Order processing & communications |
| Contact | Phone number, delivery address | Shipping, delivery & support |
| Payment | Card type & last 4 digits only | Handled by secure payment provider |
| Usage | Pages visited, clicks, session data | Website improvement & analytics |
| Device | Browser type, IP address, OS | Security & technical optimization |
| Preferences | Wishlist items, scent preferences | Personalized shopping experience |
Payment Security: We never store your full card details on our servers. All payment information is encrypted and processed entirely by our PCI-compliant third-party payment provider. We only ever see your card type and the last four digits.
Your information is used exclusively to provide you with an exceptional Holy Shine experience. We will never use it to manipulate, profile, or sell to third parties.
- Process and fulfill your orders, including shipping coordination and delivery
- Send order confirmations, shipping updates, and tracking notifications
- Respond to your inquiries, support requests, and customer messages
- Send promotional emails and exclusive offers — only if you have opted in
- Analyze website behavior to continuously improve your shopping experience
- Detect, investigate, and prevent fraudulent transactions or policy violations
- Comply with applicable laws of the Commonwealth of Massachusetts and United States federal regulations
Marketing Emails: You will only receive promotional communications from Holy Shine Candles if you have explicitly subscribed. Every email includes a clear, one-click unsubscribe link. We respect your inbox — always.
We do not sell, rent, or trade your personal data — ever. We share limited information only with trusted, vetted service providers who are essential to our operations and only for the specific purpose required.
- Shipping Carriers: Your name and delivery address are shared only to fulfill delivery of your order
- Payment Processors: Payment details are handled entirely by our PCI-compliant payment provider — we never access your full card details
- Analytics Providers: Anonymized, non-identifiable usage data to understand website performance
- Email Platforms: Your email is used only through our mailing system for communications you have opted into
- Legal Authorities: Only if required by Massachusetts or federal law, or by court order — and only the minimum information required
All third-party providers we work with are contractually bound to handle your data securely, confidentially, and only for the specific purpose for which it was shared with them.
Our website uses cookies — small text files stored on your device — to ensure it operates correctly and to help us understand how customers interact with our online boutique.
- Essential Cookies: Required for core website functions such as your shopping cart, session management, and secure login
- Analytics Cookies: Help us understand which products and pages are most popular, enabling us to serve you better
- Marketing Cookies: Used only if you have opted into personalized retargeting and promotional ads
- Preference Cookies: Remember your display settings and preferences for a smoother, personalized experience
Under the California Consumer Privacy Act (CCPA) and applicable Massachusetts privacy laws, you have the right to opt out of certain tracking. You may manage or disable cookies at any time through your browser settings.
We retain your personal information only for as long as necessary to fulfill the purposes in this policy or as required by applicable federal and Massachusetts state law.
- Order data is retained for up to 7 years for tax, legal, and accounting compliance purposes
- Account information is kept while your account is active and deleted within 90 days of a verified deletion request
- Marketing data is held until you unsubscribe or request deletion, whichever comes first
- Analytics data is stored in anonymized form for up to 2 years and cannot be traced back to you personally
When your data is no longer needed, we securely delete or permanently anonymize it so it can no longer be associated with your identity.
We implement industry-standard security measures to protect your personal information from unauthorized access, use, alteration, or disclosure.
- All data transmitted between your browser and our website is encrypted using SSL/TLS technology
- Access to personal data is strictly limited to authorized personnel on a need-to-know basis
- Our systems are regularly monitored for vulnerabilities and unauthorized access attempts
- Full payment card details are never stored on our servers at any time, under any circumstances
Data Breach Notification: In the event of a data breach that affects your personal information, we will notify you and the relevant authorities within 72 hours of discovery, in compliance with applicable Massachusetts and federal data breach notification laws.
As a resident of Massachusetts or any US state, you have important rights regarding your personal data. You may exercise any of the following at any time, free of charge, by contacting us:
We will respond to all verified requests within 45 days as required by applicable law. To submit a request, email us at [email protected] or write to us at Revere, Massachusetts 02151.
Holy Shine Candles products and services are designed for women 18 years of age and older. We do not knowingly collect personal information from children under 13 years of age, in compliance with the Children's Online Privacy Protection Act (COPPA).
If you are a parent or guardian and believe your child under 13 has provided us with personal data, please contact us immediately at [email protected] and we will promptly delete that information from our records.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new product offerings. When we make material changes, we will update the "Last Updated" date on this page and notify registered customers by email for significant updates.
Your continued use of our website after any update constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.
This Privacy Policy is governed by the laws of the Commonwealth of Massachusetts and applicable United States federal law. Any disputes shall be resolved in the courts of Suffolk County, Massachusetts.